Support

McFarlane is dedicated to your satisfaction. Please do not hesitate to contact us with any questions, concerns or comments. We appreciate all feedback!

Accounting

For accounting, credit or administrative issues contact our Accounting Department by email at accounting@mcfarlaneaviation.com.

Engineering

Your input is valuable! Send an email to engineering@mcfarlaneaviation.com to suggest a product that you would like McFarlane to manufacture.

Information and Reference

Additional resources are available in the Reference section, including FAQ's, Videos, and many helpful documents.

Catalog Request

To request a copy of our current product catalog, please email catalogrequest@mcfarlaneaviation.com, or call 866-920-2741 or by fax 785-594-3922. Please supply us with your name, mailing address, and the aviation industry segment you are in (if applicable) when requesting a catalog. You may also view the digital version with the latest updates and products online.

Email List

Subscribe to the McFarlane Aviation Products email list to stay up-to-date with new McFarlane products, promotions, and helpful maintenance tips. An email is sent out about once a month, and your address will not be shared with anyone else. To view previous newsletters go to the Newsletter Archives.

Returns and Warranties

Please call our Sales Department at 866-920-2741 or via email at rma@mcfarlaneaviation.com for a return authorization number and assistance. For assistance or questions regarding Core Returns please email us at cores@mcfarlaneaviation.com. Please also review the Returns section of the Terms and Conditions of Sale for more information.

Sponsorship or Donation

To request a sponsorship or donation please complete this form.

Sales

Our dedicated sales team will see that any sales, product, eligibility, delivery, returns, or invoicing questions are quickly answered and resolved. Contact the Sales Department by email at sales@mcfarlaneaviation.com, by phone at 866-920-2741 or by fax 785-594-3922.

Customs

For custom inquiries, contact our customs department at 866-920-2741 ext. 289 or customparts@mcfarlaneaviation.com.

Services

If you have any questions regarding repair services, call Kellie Capps 866-920-2741 ext. 427, or email the repairs team at repairs@mcfarlaneaviation.com. Parts needing repairs may be sent to Kellie Capp's attention at McFarlane Aviation Products, 682 E 1700 RD, Building C, Baldwin City, KS 66006. 

FAA/EASA Repair Station

If you have any questions regarding Exchanges or Overhauls, call 866-920-2741 ext. 448, or email the repair station at repairstation@mcfarlaneaviation.com. Pumps needing overhaul may be sent to the Repair Station's Attention at McFarlane Aviation Products, 682 E 1700 RD, Building C, Baldwin City, KS 66006. 

Sales Tax Exemption

Visit our sale tax exemption page for details.

Shipping

For shipping inquiries, including tracking information, contact the Shipping Department at 866-920-2741 ext. 212 or shipping@mcfarlaneaviation.com. For McFarlane's shipping policies, please see our Terms and Conditions of Sale. For detailed information about shipping services, go directly to the carrier's website: UPS, DHL, FedEx, or USPS.

Free shipping restrictions, click here for details.

Tech Support

Our technical help department is supported by the same people that develop and test our products. Contact Ben (ext. 215) or Fred (ext. 219) at 866-920-2741. They are available for any technical service issues and support you may need.

Send Us Feedback

Tell us what you think! Your comments and suggestions are welcome and will assist us in continuously improving to better serve you. We aim to provide the highest quality products and support, so your feedback drives us to improve our services every day. We appreciate all feedback!

Website Help

Many resources are available in the Reference section, including FAQ's and videos.